Effective Date: 2025-01-01

Welcome to ET Computers! These Terms and Conditions govern your use of our website www.etcomputers.lk and the services provided by ET Computers, including the sale of computers, accessories, and related services. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please contact Us.

1. Definitions

• • “Company,” “we,” “us,” or “our” refers to ET Computers.
  • “User,” “you,” or “your” refers to any person who accesses or uses our website or services.
  • “Products” refer to computers, accessories, and other electronic items sold by ET Computers.
  • “Services” refer to any support, repairs, or other assistance provided by ET Computers.

2. Use of Website and Services

2.1 Eligibility
By using our website or purchasing our products and services, you confirm that you are at least 18 years old or have the consent of a legal guardian.

2.2 Account Registration
       Some features of our website may require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Prohibited Activities
You agree not to:

• • • Use our website for illegal or unauthorized purposes.
    • Attempt to hack, disrupt, or damage our website or services.
    • Use automated systems to extract data from our website.

3. Orders and Payments

3.1 Product Availability
All product listings are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

3.2 Pricing and Payment

• • • All prices are listed in Rs. (LKR) and are subject to change without notice.
    • We accept KOKO Payment, PAYHERE. Full or Half Payment is required before order processing based on your chosen Payment Method.
    • In the event of a pricing error, we reserve the right to cancel orders.
    • In COD You need to pay courier free to place your order.

3.3 Order Cancellation

• • • You may cancel an order before it is shipped. Once shipped, cancellation is not possible.
    • We reserve the right to cancel any order due to fraud suspicion or stock unavailability.

4. Shipping and Delivery

4.1 Delivery Times
       Delivery times depend on location and product availability. Estimated delivery times will be communicated at the time of purchase.

4.2 Shipping Charges
       Shipping costs will be calculated at checkout. Any additional customs or import duties (if applicable) are the buyer’s responsibility.

4.3 Lost or Damaged Shipments
       We are not responsible for delays, losses, or damages caused by shipping carriers. If your order is lost or damaged, please contact the carrier directly.

5. Returns and Refunds

5.1 Return Policy

• • • • Returns are accepted within 7 days of purchase, provided the product is unused and in its original packaging.
      • Certain products (such as software, digital products, and consumables) are non-returnable.

5.2 Refund Policy

• • • • Approved returns will be refunded via the original payment method. Refunds may take up to 3 business days to process.
      • Shipping fees are non-refundable.

5.3 Warranty and Repairs

• • • • Some products come with a manufacturer’s warranty. Warranty claims must be made directly with the manufacturer unless otherwise stated.
      • We offer repair services; additional charges may apply.
      • Warranty does not cover physical damage, damage caused by a power surge, corrosion, or natural disaster.
      • Manufacturers (and their agents) reserve the right to replace/refund/Replace with a different model.
      • Warranty will be valid for one year less 20 working days from the date of invoice unless otherwise mentioned above with a description.

6. Intellectual Property

All content on our website, including logos, text, images, and software, is the property of ET Computers and protected by copyright laws. You may not copy, reproduce, or distribute our content without permission.

7. Limitation of Liability

To the fullest extent permitted by law:

• • ET Computers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • Our total liability shall not exceed the amount you paid for the product or service.

8. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

10. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on our website, and your continued use of our services after changes take effect constitutes acceptance of the new terms.

11. Contact Information

If you have any questions about these Terms and Conditions, you can contact us at:

📍 Business Name: ET Computers

📧 Email: info@etcomputers.lk

📞 Phone: 071 702 8564

🌐 Website: www.etcomputers.lk